A. If an order is on hold due to an issue at website end and website management team has informed to the user regarding the issue, a user can request a refund.
B. Once an order is started, it will not be refunded under any circumstances.
C. A user can’t submit a request for completed order.
D. A user is required to submit a request for a refund only from the same email which has been used for placement of order and mention order id for which one is requiring for a refund.